Terms and conditions
Please read these before you book. Your Travel Expert will go through anything that isn't clear.
Bookings made more than 4 weeks before travel
You can pay the price of your ticket in full. Or, if you prefer to spread the cost, secure your booking with a 50% deposit and pay the remaining balance over 3 months, using different payment methods if you wish. The remaining balance then attracts an instalment charge of 22.9%. All payments must be cleared by the dates your Travel Expert gives you, and in full 4 weeks prior to departure.
Bookings inside 4 weeks
Full payment is required. Failure to settle your balance by the due date will be treated as a cancellation and the relevant cancellation charges applied.
Paying for your booking
Payment can be made using Visa, Mastercard or Amex cards. You can also transfer funds via internet banking or pay direct into our bank account.
Please note the date by which the final balance is due — no further reminder will be sent.
Checking your documents
Please check that all names and dates are correct on receipt of documents and advise us immediately of any errors. It is your responsibility to provide us with names exactly as they appear on the relevant passports. Any changes after a booking is confirmed will be charged — see amendments below.
Passports, visas, health and safety
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. A valid passport is essential when you travel abroad. Contact the appropriate embassy to check whether a visa is required. We cannot accept liability if you are refused entry into any country because of failure to carry the correct documentation, and any financial consequence will be your responsibility.
If you do not hold a Sierra Leonean or ECOWAS passport, you are required to obtain a visa from the Sierra Leone Embassy nearest to your country of residence.
Missed departure
MV First Travel regrets that it is unable to offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances. We will endeavour to find you another flight at your earliest convenience, however charges will apply.
A missed flight will result in loss of 100% of the total fare paid.
Amendments & cancellation
Dates can be changed where the fare permits, for a fee of £150 plus admin — and the fare difference if the original fare is no longer available. Changes must be notified in writing immediately, before your balance due date. No changes will be made until this is done.
Cancellations and no-shows are 100% non-refundable.
Baggage allowance, per traveller
Hold — 23kg × 2 per person
Hand luggage — 10kg × 1 per person
Handles, pockets and wheels must fit into the baggage gauge on display in the check-in area, and you must be able to lift the bag into the overhead locker. Occasionally there may not be space to stow all hand baggage safely on the aircraft and you may be asked at the boarding gate to check some or all of it into the hold. If the baggage is within your permitted allowance, you will not be charged for extra baggage.
Before you fly home
Please check for a flight update on your return journey 72 hours prior to your departure date.
Travel insurance
We strongly recommend that you have travel insurance cover in case of any unforeseen circumstance that warrants a claim — for your own peace of mind and security.
